Privacy Policy

Effective Date: January 27, 2026

Coppin Health Inc., doing business as Chi Health Club (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.chihealthclubs.com), purchase products through our online store hosted on Shopify, use our booking and membership software (via Momence), or otherwise engage with us through our mobile applications and digital platforms.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. What Information We Collect

We collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing and shipping address
Account & Booking Details: Membership status, service preferences, schedule history, purchase history, and profile photo (if provided)
Health & Wellness Information: Voluntary disclosures regarding injuries, physical limitations, or health goals, only when relevant for class participation, safety, or program suitability
E-commerce & Purchase Information: Product purchases, order history, billing and shipping details, and customer service communications related to online orders (whether purchased through Momence or Shopify)
Payment Details: Payments are securely processed through third-party payment processors, including Stripe via Momence and payment processors integrated with Shopify. We do not store full credit card details
Technical Data: IP address, browser type, device information, and usage activity across our websites and platforms

2. How We Use Your Information

We use your information to:

Create and manage your account or membership
Process bookings, purchases, classes, appointments, and product orders
Deliver customer service and respond to inquiries
Customize your experience with personalized services and communications
Process payments securely through third-party providers
Send confirmations, updates, waivers, and service-related communications
Inform you about new services, programs, events, or products (you may opt out at any time)
Comply with legal, regulatory, and safety obligations

3. How We Share Your Information

We do not sell or rent your personal information.

We may share your information only with:

Service providers such as Momence, Squarespace, Shopify, Stripe, and other secure technology, payment, fulfillment, and administrative partners necessary to operate our services and online store
Health professionals involved in your program, where applicable and with your consent
Regulatory or legal authorities when required by law or to comply with legal obligations
Marketing partners, only if you have explicitly opted in to receive promotional communications

All third-party partners are contractually required to safeguard your information and use it solely for authorized purposes.

4. Data Storage and Security

Your personal information is stored securely and protected using industry-standard safeguards, including encryption, secure servers, and access controls.

While we take reasonable measures to protect your information, no method of transmission or electronic storage is completely secure. We encourage you to use strong passwords and protect your account credentials.

5. Your Rights and Choices

As a user in Canada, you have the right to:

Access and request a copy of your personal information
Request corrections to inaccurate or outdated data
Withdraw consent to data collection or marketing communications where applicable
Request deletion of your personal information, subject to legal, regulatory, or contractual obligations

To exercise any of these rights, please contact us at support@chihealthclubs.com.

6. Cookies and Analytics

Our website and online store are hosted on Squarespace and Shopify and may use cookies, analytics tools (such as Google Analytics), and similar technologies to operate, analyze usage, and improve performance.

These tools do not personally identify you unless you have logged in or provided personal information. You can disable cookies through your browser settings, though doing so may impact site functionality.

7. Third-Party Links

Our platforms may contain links to third-party websites or services, including payment processors and external wellness resources. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. Bookings or purchases for minors must be completed by a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platforms, or legal requirements. Updates will be posted with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Coppin Health Inc.

Doing business as Chi Health Club

123-11180 Coppersmith Place

Richmond, BC, V7A 5G8

Canada

support@chihealthclubs.com